Diptyque Roses Candle-6.5 oz. scented

Shipping Policy

Orders are generally shipped within 48 hrs. (Monday – Friday)

Free shipping on all US orders, using USPS the quality delivery time is 2-5 days. (Monday – Friday). 

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out out out out the returns procedure once you’ve received the item.

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ) , but if the problems still persists kindly email us and we’ll try our greatest to help you.

Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us, we’ll assist you…

Customer Support 24/7

Mail: [email protected]

Phone: +1 (510) 462-2466

Business address : 447 Sutter ST STE 405, San Francisco, CA 94108

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Return Policy

If you’d wish to return an item to SixanaGlobal, please follow the instructions below within 10 days of delivery. Safely pack the things within the primary packaging that came with the merchandise

All Products must be returned in fitness .

If the Products received is broken , please contact Customer Service.

Contact us for Returning Instructions:

Customer Support 24/7

Mail: [email protected]

Phone: +1 (510) 462-2466

Business address : 447 Sutter ST STE 405, San Francisco, CA 94108

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail .

Please note: Customers got to charge a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. you would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully. Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change. Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it are becoming to be issued within 7 days.

Have any questions?

SixanaGlobal Team is happy to help! Email us at: Mail: [email protected]

Refund Policy Returns

We understand that there are times you’d possibly not like your Products product, which we offer a 10 days window to return your product for a refund if in unused and excellent condition. If you’d wish to return your item you’ll be liable for paying the shipping back to us, so on urge refunded you’d wish to contact us at Mail:[email protected] before returning the item for return instructions.

Exchange so on exchange a product please contact us.

Defected If you discover your order is flawed you’d wish to contact us with photos of the Products product (no got to return the item) we’ll immediately send a replacement Products.

Not as described or wrong Product

If you discover your order is flawed you’d wish to contact us with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Products immediately

Change of mind: Change of Mind isn’t acceptable. No Any return Or Refund will Process

Please Note! color or texture could even vary from photo as each product is nature and handmade,

Cancel order we usually ship immediately the orders Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we’ll not guarantee however you’ll always return the order once you received

* All refunds are becoming to be issued after receiving the returned product and inspected it’s going to take up to 7 days to reflect in to your checking account we actually try hard to form our customers satisfied

Customer Support 24/7

Mail: [email protected]

Phone: +1 (510) 462-2466